Information About
Unemployment Insurance

While it’s the Texas Workforce Commission in Austin that handles your claim and benefits, Workforce Solutions of Central Texas can provide information to the public about unemployment benefits, including eligibility requirements, how to report work and earnings, and appeal procedures.

There are also many useful links to TWC’s online services, as well as answers to

Frequently Asked Questions on the page below.

Helpful Information For UI Claimants

Workforce Solutions offers orientation sessions to all unemployment insurance claimants. The orientation presents information about the services available at the Workforce Solutions offices, resources for job searches, and directions and tips for completing a good resume in
For more information about UI benefits and eligibility, visit Texas Workforce Commission Unemployment Benefits.

Note: All unemployment claim actions are conducted through a call center at (800) 939-6631. All UI concerns and questions must be addressed through the call centers or via the TWC website.

How to access TWC's
Online UI Services

Workforce Solutions can show you how to file for Unemployment Insurance, but it’s the Texas Workforce Commission in Austin that handles your claim or benefits. As a rule, you can get help via the internet faster than by telephone. Do not wait for TWC to determine your eligibility before requesting a payment. 
Please Be Patient. The Texas Workforce Commission continues to experience extremely high call volumes in its UI Tele-Centers. Due to the increased calls and workload, and the difficulties that customers are having reaching staff, TWC will not penalize claimants when they are unable to reach the agency in a timely manner.

User ID Creation

If you need to create a User ID or Password, this button will take you where you need to go. 

Apply For UI Benefits

In addition to waiving the waiting week, TWC is currently waiving work search requirements.

Resetting your UI Pin

TWC has streamlined the process to reset your UI PIN. PINs from 2015 or earlier have been removed.

Retrieving Username

On the left side, there is a “Quick Links” section. Click on “Forgot User ID” and enter your info.

Expediting UI Claims

There are steps you can take to help TWC process your claim, like creating a profile.

Requesting a Payment

If your claim is active, you can request a payment online. You can also call 800-558-8321, option 5.

Calculating Earnings

You may earn up to 25% of your weekly amount while working before benefits are reduced.

Claim/Payment Status

If you’ve applied for UI benefits, you can click the link below to log in and view your status.

Latest Updates

how to File a
new claim

The fastest and easiest way to apply for your Unemployment Insurance (UI) benefits is online.


You must be registered in, so remember to take the time and completely fill out the information in your profile and submit or create a resume (WorkInTexas has an online resume-builder).  The more information you provide, the easier it will be for you to find a good job quickly!

You will need the following information for when you apply for benefits:

  • Your last employer’s business name, address and phone number
  • First and last dates (month, day and year) you worked for your last employer. If you worked for your last employer on more than one occasion, provide the most recent employment dates.
  • Number of hours worked and pay rate if you worked the week you apply for benefits (Sunday through Saturday)
  • Information about the normal wage for the job you are seeking
  • Alien Registration number (if not a U.S. citizen)

Texas unemployment insurance benefits are available if you meet these criteria.

-Unemployed through no fault of your own
-Able to work
-Available for work
-Actively seeking work
-Willing to accept full-time work
-You have enough base period wages and no disqualifying eligibility or job separation issues, and you file your payment requests, as instructed on time.
-You created a job-seeker profile on

Qualifying reasons to collect Texas unemployment benefits CAN ALSO include:

-You were laid off due to lack of work.
-You are still working but the employer reduced your hours. (Your reduction in hours must not be the result of a disciplinary action.)
-You were fired without work-related misconduct. Examples of misconduct are a violation of company policy; violation of law; neglect or mismanagement of your position; or failure to perform your work acceptably if you are capable of doing so.
-You quit your job for a good well-documented work-related or medical reason. TWC may rule good cause if the work situation would cause a person who truly wants to keep the job to leave it.
Examples of possible good cause are unsafe working conditions or a significant change in hiring agreement, or not receiving payment for your work.
Examples of medical reasons are quitting on your doctor’s advice, or quitting to care for a minor child, or quitting to care for a terminally ill spouse if there is no alternative care provider.

In addition:

If you quit to move with your husband or wife, you may be able to receive benefits after a disqualification of 6 to 25 weeks. This is a disqualification of both time and money because we must subtract the number of disqualified weeks from your total benefits.

If you quit to move with your military spouse, Texas lets you receive benefits without penalty if your spouse has a permanent change of station longer than 120 days, or a tour of duty longer than one year.

To apply, click HERE. You will find instructions and applications in both English and Spanish.

The UI Web site is user-friendly and has an online glossary, a frequently asked questions page, and information in both English and Spanish.  After filing your application, – the state’s job bank – automatically launches to give you the added convenience of beginning your job search immediately.

If you decide to file by phone, the Tele-Center number is 1 (800) 939-6631 Toll Free.

Helpful Resources

Were you laid off from your job? Our dislocated worker program may provide you with an individualized approach to help you get back to work. Services may include individualized job search assistance, training to help you upgrade or learn new skills, and other support services.

What is a dislocated worker? Technically speaking, it is an adult (18 years or older) who – through no fault of his/her own – has been terminated or laid off, received a notice of termination or layoff from employment, is eligible for unemployment insurance, or has exhausted his/her unemployment insurance. A displaced homemaker who is no longer supported by another family member may also qualify.

For additional information, contact your local Workforce Solutions office.

The National School Lunch and School Breakfast Programs provide school meals to all children. These nutrition programs are a much-needed resource to families facing unemployment due to the current economic situation. To see if your children are eligible to receive free or reduced-price meals under these programs, and check School Meals Income Guidelines.

The Consolidated Omnibus Budget Reconciliation Act (COBRA) provides employees and their families who lose their health benefits the right to choose to continue group health benefits through their former employer for a limited period of time under certain circumstances. For more information, visit the US Dept. of Labor’s section on the continuation of health coverage.

If you have been laid off from your job and you do not wish to continue your health insurance through COBRA, you may want to research your options in the private insurance market. Many private insurance carriers offer health insurance coverage for individuals and families. Don’t forget to check with an accountant to see if there are any tax benefits to purchasing your own health insurance.

Dependent upon your age, the age of your spouse or the age of your children, you may choose to research other options for healthcare insurance such as MedicareMedicaid, and CHIP / Children’s Medicaid.

If your layoff was certified by the U.S. Dept. of Labor as Trade Adjusted, you will receive a letter from the Texas Workforce Commission. When you receive the letter, visit your nearest workforce center as soon as possible to retain expanded training benefits available through Trade Adjustment Assitance (TAA).

The TAA program provides assistance to individuals who lost their jobs due to international trade such as an increase in imports or shifts in production outside of the United States. Individuals who have been TAA “certified” are eligible for a number of benefits and services based on what is needed to help them find a job. These services include employment counseling, workshops, career assessment, job search assistance, relocation assistance, and training. You can learn more about the program through the Department of Labor’s website

How to File a Petition >

The following housing assistance resources can be helpful during a time of unemployment, hardship, or reduction of income:

Making Homes Affordable is an online resource to help you find federal benefits you may be eligible for in the United States.

Frequently Asked Questions

Answers to some of our most frequently asked questions

If you applied for unemployment benefits, no additional action is needed. TWC will determine if you qualify under the [CARES Act] and notify you by mail or electronic correspondence of your eligibility.

TWC is upgrading their system to adapt to the new legislation. If you attempt to access the system or call prior to receiving notification, they will not be able to assist you.


Employers should be reporting tips as wages to TWC, which increases potential for benefit amounts. You can estimate your potential benefit amount on the TWC website. The answer to this question will vary from person to person.

If you are self-employed, a contract worker or previously worked in a position that did not report wages, you may qualify for unemployment and can apply.

If you already applied, TWC will determine if you qualify under the [CARES Act] and notify you by mail or electronic correspondence of your eligibility.

If you have not filed, please go online to and file or, if unable to file online, then call us at 1-800-939-6631 to start the process.

If someone has not been laid off, but has reduced hours or no hours because of COVID-19, they may qualify for unemployment insurance. The same is true of part-time employees who have lost their jobs or workers who are dependents.

TWC evaluates your unemployment benefits claim based on:

  • Past Wages
  • Types of Job Separation

  • Ongoing Eligibility Requirements

You must meet all requirements in each of these three areas to qualify for unemployment benefits.

To apply for benefits, TWC has set up a scheduled time to call based on the applicants’ area code.

Area Code of Applicant

Suggested Call Time

Area Codes Beginning with 9

Mon-Wed-Fri 8:00 a.m.- Noon

Area Codes Beginning with 3, 4, 5,6

Mon-Wed-Fri 1:00 p.m. – 5:00 p.m.

Area codes Beginning with 7, 8

Tues -Thurs-Sat  8:00 a.m. – Noon

Area codes Beginning with 2

Tues-Thurs-Sat 1:00 p.m. – 5:00 p.m.

Over half a million Texans have filed unemployment claims in the last 18 days as a result of COVID-19. Per week, we are getting between 1,000 to 1,500 new claimants in the Killeen area alone.

TWC has over 1,000 staff helping support unemployment insurance services, and has upgraded and expanded telephone infrastructure and website capacity.  

The Texas Workforce Commission is actively working with the Texas Department of Information Resources (DIR) to resolve issues and accommodate the increased number of users on TWC’s website. This is an ongoing process and will continue to be monitored and adjusted as needed.

If you already have an account, you need to use it. If you create a new account, it would appear as if someone else was using you social security number and your claim would be denied.

The Texas Workforce Commission is working to resolve issues that some people are having with PIN numbers.

In response to a high number of PIN retrieval requests, TWC has updated the PIN retrieval policy. PINs created prior to 2015 have been removed from the system effective March 22, 2020. Individuals needing to retrieve a PIN that was created prior to 2015 are asked to please login again online and reset their PIN. Please note, claimants who meet these requirements but have an overpayment will still need to call to retrieve their PIN.

If an individual has never filed for unemployment before, they do not need to reset a PIN or establish a PIN before filing a claim online. The PIN set up will occur during the claims filing process.

If the individual tried to file online but got a message saying their PIN and SSN is not a valid combination, they get three chances to enter the correct PIN. If they receive a message that they are revoked, they will be advised to call the PIN reset department.

TWC understands their internet system and phone lines are overwhelmed. 

The governor declared the COVID-19 pandemic a disaster March 13, 2020. Therefore, we can backdate a claim to the prior Sunday, which is March 8, 2020, if an individual was unemployed and has been trying to file but has not yet been successful. 

If the individual became unemployed subsequent to March 13, 2020, and has been attempting file but not yet successful then their claim will be effective the Sunday prior to the date they were separated from work.

Although the Workforce Solutions of Central Texas center staff do not operate the Unemployment Insurance program, we do offer telephone, internet, fax, and copier services to help individuals file and appeal claims.

Workforce Solutions of Central Texas is NOT the Texas Workforce Commission. Workforce centers do not have Unemployment Insurance staff assigned to the centers. You can find information about your benefits by contacting the Texas Workforce Commission at 1-800-558-8321 or by visiting . 

To register for Work-in-Texas, visit and select Job Seeker Registration.  Learn how to navigate Work-in-Texas by attending our WorkInTexas workshop offered at our locations in Killeen and Temple. 

Workshops are available to assist job seekers in developing the skills necessary to successfully find employment. 

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Quick Contact

The Workforce Solutions of Central Texas System is an equal opportunity employer/programs. Equal Opportunity is the Law. Auxiliary aids and services are available upon request to people with disabilities.

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