Unemployment Insurance Information for those affected by Temporary business closures or layoffs due to COVID-19

In the interest of the health and welfare of our customers and staff, we have closed our centers to the public.  While a few vital services will be provided on an appointment-only basis, the majority of services have been converted to virtual access.  Therefore, for the most part, we will continue to provide services using the telephone, email, and web-based alternatives.


**Governor Abbott has waived the one-week waiting period and work search requirements for Unemployment Insurance.**

Stay connected. We’re all in this together.

Resetting your UI Pin

TWC has streamlined the process to reset the Unemployment Benefits Services PIN. If your account is from 2015 or earlier, they’ve removed the old PIN. You can go to ui.texasworkforce.org and log in using the online portal.

Retrieving Username

Go to ui.texasworkforce.org and click login. On the left side, there is a “Quick Links” section. Click on “Forgot User ID”.

Type your first name, last name, and email. TWC will send you an email notification.

Expediting UI Claims

After you submit your unemployment benefit application, TWC staff will review your information and process your claim. In the meantime, there are a few steps you can take. For example, you can set up a PIN # if you have not already done so.

We can help you get your career back on track.

Workforce Solutions of Central Texas provides information to the public about unemployment benefits in Texas, including eligibility requirements, how to report work and earnings, and appeal procedures.

Use the links below to access online services like applying for benefits, requesting payments, viewing claim and payment status and more.

A Claim

How to file a new unemployment claim online or via phone with the Texas Workforce Commission.


The method of contacting TWC. Contact information will be different depending on the services you require.


Explains some of the most popular online services you can access from TWC, plus the link to their services page.


Easy to understand information broken down by topic for new UI benefit recipients and applicants.

helpful resources

Related information and resources that could be useful to you while you are in this transition in your career.

unemployment faq

Answers to some of the most commonly asked questions by our customers about topics related to their UI Benefits.

Workforce Solutions can show you how to file for Unemployment Insurance, but it's the Texas Workforce Commission in Austin that handles your claim or benefits.

Unemployment benefits are part of an employer-paid program that provides temporary, partial income replacement to qualified individuals who are unemployed through no fault of their own. You should apply for benefits as soon as you become unemployed. For more information about UI benefits and eligibility, visit Texas Workforce Commission Unemployment Benefits.

*As a rule, you can get help via the internet faster than by telephone.

If you are responding to a letter about a required orientation with Workforce Solutions, please:

-review the information on this page
-contact your nearest Workforce Solutions office.

Workforce Solutions offers orientation sessions to all unemployment insurance claimants. The orientation presents information about the services available at the Workforce Solutions offices, resources for job searches, and directions and tips for completing a good resume in WorkinTexas.com. Career Center specialists will help you to complete your job-seeker profile and help you develop a plan to get back to work.

*If you are already back at work, please let us know by contacting the location listed on your letter. 

Note: All unemployment claim actions are conducted through a call center at (800) 939-6631. All UI concerns and questions must be addressed through the call centers or via the TWC website.

how to File a new claim

The fastest and easiest way to apply for your Unemployment Insurance (UI) benefits is online. You can file anytime, day or night. 

If you’re eligible, expect your claim to begin the Sunday of the week you submit your application.  You can apply from your home, computers at public libraries or computers at a local Workforce Solutions office. 

You must be registered in WorkInTexas.com, so remember to take the time and completely fill out the information in your profile and submit or create a resume (WorkInTexas has an online resume-builder).  The more information you provide, the easier it will be for you to find a good job quickly!

In order to qualify for Unemployment Insurance, you should be separated from your job through no fault of your own, be available for work and be actively seeking work.

You will need the following information for when you apply for benefits:

  • Your last employer’s business name, address and phone number
  • First and last dates (month, day and year) you worked for your last employer. If you worked for your last employer on more than one occasion, provide the most recent employment dates.
  • Number of hours worked and pay rate if you worked the week you apply for benefits (Sunday through Saturday)
  • Information about the normal wage for the job you are seeking
  • Alien Registration number (if not a U.S. citizen)

Texas unemployment insurance benefits are available if you meet these criteria.

-Unemployed through no fault of your own
-Able to work
-Available for work
-Actively seeking work
-Willing to accept full-time work
-You have enough base period wages and no disqualifying eligibility or job separation issues, and you file your payment requests, as instructed on time.
-You created a job-seeker profile on www.WorkInTexas.com

Qualifying reasons to collect Texas unemployment benefits CAN ALSO include:

-You were laid off due to lack of work.
-You are still working but the employer reduced your hours. (Your reduction in hours must not be the result of a disciplinary action.)
-You were fired without work-related misconduct. Examples of misconduct are a violation of company policy; violation of law; neglect or mismanagement of your position; or failure to perform your work acceptably if you are capable of doing so.
-You quit your job for a good well-documented work-related or medical reason. TWC may rule good cause if the work situation would cause a person who truly wants to keep the job to leave it.
Examples of possible good cause are unsafe working conditions or a significant change in hiring agreement, or not receiving payment for your work.
Examples of medical reasons are quitting on your doctor’s advice, or quitting to care for a minor child, or quitting to care for a terminally ill spouse if there is no alternative care provider.

In addition:

If you quit to move with your husband or wife, you may be able to receive benefits after a disqualification of 6 to 25 weeks. This is a disqualification of both time and money because we must subtract the number of disqualified weeks from your total benefits.

If you quit to move with your military spouse, Texas lets you receive benefits without penalty if your spouse has a permanent change of station longer than 120 days, or a tour of duty longer than one year.

To apply, click HERE. You will find instructions and applications in both English and Spanish.

The UI Web site is user-friendly and has an online glossary, a frequently asked questions page, and information in both English and Spanish.  After filing your application, WorkInTexas.com – the state’s job bank – automatically launches to give you the added convenience of beginning your job search immediately.

If you decide to file by phone, the Tele-Center number is 1 (800) 939-6631 Toll Free.

How To Contact TWC

The Texas Workforce Commission continues to experience extremely high call volumes in its UI Tele-Centers. Due to the increased calls and workload, and the difficulties that customers are having reaching staff, TWC will not penalize claimants when they are unable to reach the agency in a timely manner.

You can change your UI address using the Internet. Log on to Payment Request and click on the “Change Address” option.

You can check the status of your claim and payments on the Internet. Log on to Claim and Payment Status and review the last payment or a history of payments on your claim.

You can hear the status of your claim and payments by calling Tele-Serv at 1-800-558-8321, and selecting option 2.

Many questions about filing for benefits, qualifying requirements, appeals, and eligibility can be answered by reading the Unemployment Insurance Benefits Handbook (PDF) and the UI information available on the Internet.

If none of these resources answer your questions, continue calling the TWC UI Tele-Serv at 1-800-558-8321. The best time to call is the end of the week.  Tele-Center lines are busier early in the week.

Online UI Services

Online UI Services are administered by TWC and include:

-User ID + Password Creation
-Application for Benefits
-Requesting Benefit Payments
-Calculating + Reporting Earnings
-Claim + Payment Status
-Registering for Work through WorkInTexas.com
-Information on Appeals
-Additional Work Search Logs (for those currently receiving benefits)

To access UI services on the Internet, click HERE.

Helpful Resources

Were you laid off from your job? Our dislocated worker program may provide you with an individualized approach to help you get back to work. Services may include individualized job search assistance, training to help you upgrade or learn new skills, and other support services.

What is a dislocated worker? Technically speaking, it is an adult (18 years or older) who – through no fault of his/her own – has been terminated or laid off, received a notice of termination or layoff from employment, is eligible for unemployment insurance, or has exhausted his/her unemployment insurance. A displaced homemaker who is no longer supported by another family member may also qualify.

For additional information, contact your local Workforce Solutions office.

The National School Lunch and School Breakfast Programs provide school meals to all children. These nutrition programs are a much-needed resource to families facing unemployment due to the current economic situation. To see if your children are eligible to receive free or reduced-price meals under these programs, and check School Meals Income Guidelines.

The Consolidated Omnibus Budget Reconciliation Act (COBRA) provides employees and their families who lose their health benefits the right to choose to continue group health benefits through their former employer for a limited period of time under certain circumstances. For more information, visit the US Dept. of Labor’s section on the continuation of health coverage.

If you have been laid off from your job and you do not wish to continue your health insurance through COBRA, you may want to research your options in the private insurance market. Many private insurance carriers offer health insurance coverage for individuals and families. Don’t forget to check with an accountant to see if there are any tax benefits to purchasing your own health insurance.

Dependent upon your age, the age of your spouse or the age of your children, you may choose to research other options for healthcare insurance such as MedicareMedicaid, and CHIP / Children’s Medicaid.

If your layoff was certified by the U.S. Dept. of Labor as Trade Adjusted, you will receive a letter from the Texas Workforce Commission. When you receive the letter, visit your nearest workforce center as soon as possible to retain expanded training benefits available through Trade Adjustment Assitance (TAA).

The TAA program provides assistance to individuals who lost their jobs due to international trade such as an increase in imports or shifts in production outside of the United States. Individuals who have been TAA “certified” are eligible for a number of benefits and services based on what is needed to help them find a job. These services include employment counseling, workshops, career assessment, job search assistance, relocation assistance, and training. You can learn more about the program through the Department of Labor’s website

How to File a Petition >

The following housing assistance resources can be helpful during a time of unemployment, hardship, or reduction of income:

Making Homes Affordable

Benefits.gov is an online resource to help you find federal benefits you may be eligible for in the United States.

Frequently Asked Questions

Answers to some of our most frequently asked questions

Workforce Solutions of Central Texas is NOT the Texas Workforce Commission. Workforce centers do not have Unemployment Insurance staff assigned to the centers. You can find information about your benefits by contacting the Texas Workforce Commission at 1-800-558-8321 or by visiting www.twc.state.tx.us . 

Workshops are available to assist job seekers in developing the skills necessary to successfully find employment. One-on-one assistance is also offered at our locations.

Although the Workforce Solutions of Central Texas center staff do not operate the Unemployment Insurance program, we do offer telephone, internet, fax, and copier services to help individuals file and appeal claims.

To register for Work-in-Texas, visit www.workintexas.com and select Job Seeker Registration.  Learn how to navigate Work-in-Texas by attending our WorkInTexas workshop offered at our locations in Killeen and Temple. 

  • 254-200-2000 | call
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    512-556-4055 | call
    512-446-6440 | call
  • 300 Cheyenne Drive , Killeen | map
    201 Santa Fe Way, Temple | map
    523 E 3rd St, Lampasas | map
    313 N Main St #1, Rockdale | map

At Workforce Solutions of Central Texas, we can help you every step of the way to achieve your goals. Join thousands of Central Texans and own the future of your career or business.


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The Workforce Solutions of Central Texas System is an equal opportunity employer/programs. Equal Opportunity is the Law. Auxiliary aids and services are available upon request to individuals with disabilities.

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