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Guidance from TWC – UI Claimants who’ve Received Overpayment Letters

TWC Guidelines - UI Claimaints who've Received Overpayment Letters

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By WEBSITE ADMIN

TWC sent out overpayment letters this week to UI Claimants who received benefits for unreported wages. If a you are a UI Claimant and need to discuss an overpayment issue, the contact information to appeal is located in your letter. We do not have special contacts to handle these issues.

“Contact the Benefits Overpayment Collections department to request a payment plan, get information on where to send your payment, or get the balance of your overpayment. The Collections department is not able to investigate your claim or determine whether you have an overpayment. To discuss the reason you were overpaid, make changes/corrections, or for any other assistance with your unemployment claim, contact the Unemployment Tele-Center at 800-939-6631. To ensure timely service to customers needing assistance repaying an overpayment, we cannot forward messages. Please contact the Unemployment department directly using the contact information above”.

 

To make payment arrangements, contact Benefit Overpayment Collections, using one of the following contact methods:

  • Mail: Benefit Overpayment Collections
    Texas Workforce Commission
    101 E 15th St, Rm 556 Austin, TX 78778
  • Call: 512-936-3338
  • Fax: 512-936-3799
  • Email: special.colloverpay@twc.state.tx.us

To discuss a Notice of Potential Overpayment letter, contact Benefit Investigations by calling 800-950-3592.

More information provided at TWC Website

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TWC Provides Acceptable Reasons for Work Refusal

TWC Provides Acceptable Reasons for Work Refusal

Maximum Income eligibility for Child Care Services eligibility, Effective October 1, 2019.

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By WEBSITE ADMIN

AUSTIN – On June 16, 2020, the Commission took action to provide guidance to unemployment claimants concerning their continued eligibility for unemployment insurance benefits (UI) should they refuse suitable work.

Each UI benefits case is currently evaluated on an individual basis. However, because of the COVID-19 emergency, the following are reasons benefits would be granted if the individual refused suitable work.

 

Reason for refusal:

  • People 65 years or older, and/or people with medical issues, like heart disease, diabetes, cancer, or a weakened immune system, or are at a higher risk for getting very sick from COVID‑19. (Source: DSHS website)
  • Household member at high risk – People 65 years or older or are at a higher risk of getting very sick from COVID-19 (source DSHS website).
  • Diagnosed with COVID – the individual has tested positive for COVID-19 by a source authorized by the State of Texas and is not recovered.
  • Family member with COVID – anybody in the household has tested positive for COVID-19 by a source authorized by the State of Texas and is not recovered and 14 days have not yet passed.
  • Quarantined – individual is currently in 14-day quarantine due to close contact exposure to COVID-19.
  • Child care – Child’s school or daycare closed and no reasonable alternatives are available.

Any other situation will be subject to a case by case review by the Texas Workforce Commission based on individual circumstances.

 

The Texas Workforce Commission is a state agency dedicated to helping Texas employers, workers and communities prosper economically. For details on TWC and the services it offers in coordination with its network of local workforce development boards, call 512-463-8942 or visit www.texasworkforce.org. To receive notifications about TWC programs and services subscribe to our email updates.

 

TWC’s original Press Release can be found by clicking HERE.

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Guidance from TWC – Going Back to Work

Guidance from TWC: Going Back to Work

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By WEBSITE ADMIN

As the state reopens, we want to ensure UI claimants know The Texas Workforce Commission (TWC) guidance concerning their continued eligibility for unemployment benefits (UI).

It is important for UI claimants to communicate with their employers. If not, the employer may submit a report to TWC which will lead to an investigation and it could be considered fraud.

 

Reason for Refusal:

  • At High Risk – People 65 years or older are at a higher risk for getting very sick from COVID-19 (Source DSHS website).
  • Household member at high risk – People 65 years or older are at a higher risk of getting very sick from COVID-19 (source DSHS website).
  • Diagnosed with COVID – the individual has tested positive for COVID-19 by a source authorized by the State of Texas and is not recovered.
  • Family member with COVID – anybody in the household has tested positive for COVID-19 by a source authorized by the State of Texas and is not recovered and 14 days have not yet passed.
  • Quarantined – individual is currently in 14-day quarantine due to close contact exposure to COVID-19.
  • Child care – Child’s school or daycare closed and no alternatives are available.

Any other situation will be subject to a case by case review by the Texas Workforce Commission based on individual circumstances.

 

Reduced Hours or Part-Time Workers:

 

If UI claimants start working reduced hours or part-time, they should continue making payment requests, but they need to report their earned wages. Ed Serna, TWC Executive Director, “If you take a part-time job, report your income. You’ll still be eligible for unemployment insurance benefits. You’re still eligible for the $600. Your unemployment benefit may go down. Don’t worry. That doesn’t affect your $600. But if you’re able and ready, take that part-time job”.

 

Taken from: https://www.twc.texas.gov/texas-workforce-commission-issues-guidance-unemployment-claimants 

 

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COVID-19 Update -Federal Pandemic Unemployment Compensation Available for Eligible Workers

Pandemic Unemployment Assistance and $600 in Federal Pandemic Unemployment Compensation Available for Eligible Workers

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By WEBSITE ADMIN

AUSTIN –The Texas Workforce Commission (TWC) encourages those who have not yet applied for Pandemic Unemployment Assistance (PUA) as a result of COVID-19 to apply now. Individuals affected by COVID-19 can apply for PUA benefits online through Unemployment Benefit Services 24 hours a day, seven days a week, or by calling a TWC Tele-Center any day between 7 a.m. and 7 p.m. at 800-939-6631.When applying, individuals affected by the pandemic should indicate that as the reason they lost their job.

Pandemic Unemployment Assistance provides up to 39 weeks of unemployment benefits for persons impacted by COVID-19 and covers individuals who are self-employed, who otherwise would not qualify for regular unemployment compensation, or who have exhausted state benefits.

 

Additionally, TWC has begun rolling out the Federal Pandemic Unemployment Compensation (FPUC), adding an additional $600 per week for claimants. Individuals receiving Unemployment Insurance (UI) or federal extended benefits qualify for the additional $600.

 

If you have already applied for traditional UI benefits, you do not need to take any further action to quality for PUA. Do not apply for benefits again. TWC will review eligibility for PUA for all existing applicants automatically and notify claimants by mail or electronic correspondence of their eligibility. 

 

If you are an independent contractor, self-employed or a 1099 worker, you have until December 26, 2020 to provide your 2019 Internal Revenue Service Form 1040 and Schedule C, F, or SE.

 

Under the Coronavirus Aid, Relief, and Economic Security (CARES) Act dated March 27, 2020, individuals who are self-employed, seeking part-time employment, or who otherwise would not qualify for regular Unemployment Compensation (UC) or Extended Benefits (EB) under state or federal law or Pandemic Emergency Unemployment Compensation (PEUC) under section 2107 may be eligible for assistance under PUA. Coverage may also include individuals who have exhausted their benefits under regular UC or EB claims under state or federal law, or PEUC.

 

Click HERE to learn more and apply for benefits on the TWC website.

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COVID-19 Update – What has Changed in the Unemployment Process?

What has Changed in the Unemployment Process?

A before and after comparison of changes in the unemployment process.

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By WEBSITE ADMIN

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TWC Cautions Claimants Regarding Fraudulent Calls

TWC Cautions Claimants Regarding Fraudulent Calls

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By WEBSITE ADMIN

AUSTIN – The Texas Workforce Commission (TWC) advises those applying for Unemployment Insurance (UI) benefits that individuals misrepresenting TWC may capitalize on the uncertainty surrounding COVID-19 and attempt to secure sensitive, personal information through deceit.  

WC is reminding all UI claimants and unemployed workers to practice caution when providing people with personally identifiable information. Unfortunately, in situations such as the one we are experiencing because of COVID-19, there can be unemployment insurance scams and fraudulent phone calls.

Below are some indications that you may be a victim of an attempted scam by someone pretending to be a TWC Specialist:

  • The individual asks for a credit card number.
  • The individual says there is a fee for processing the claim.
  • The individual asks for more than the last four digits of your bank account and routing number.

When you are contacted by a legitimate TWC Specialist they will need to confirm your identity and will ask for your Social Security Number and date of birth. However, a TWC Specialist will never ask for a credit card number or state that there is any kind of fee associated with your claim. There is no fee for filing for UI and a TWC Specialist cannot change banking information, so the full number is unnecessary.  

If you sent TWC an email, left a message, or reached out using social media, you should expect a phone call from a TWC Specialist. You may receive calls from TWC on other issues concerning your claim, but always be vigilant when providing personal information. When in doubt, hang up.

If you encounter anyone who’s identity you are not sure of, do not give out your:

  • Phone Number
  • Address
  • Social Security Number
  • Personal Identification Number (PIN)

Impersonating a public servant and identity theft are crimes punishable by law. If you believe you have been the victim of identity theft visit https://www.identitytheft.gov/.

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COVID-19 Update – How does the CARES Act Affect Your Benefits?

How does the CARES Act Affect Your Benefits?

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By WEBSITE ADMIN

This flow chart represents the options for individuals in search of assistance. If you’ve already been approved for benefits you do not need to do anything. If you are eligible or newly eligible, apply online. If you are a non-traditional applicant, apply online and then wait for a notification about pandemic unemployment assistance. If you have exhausted your benefits, wait for a notification via mail or email, you may then be eligible for an additional 13 weeks of benefits. The additional $600 in benefits allies to all who qualify, no additional action is needed.

Already Approved for Benefits?
Sit tight. You may be eligible for potential Unemployment Insurance (UI) or Pandemic Unemployment Assistance (PUA) benefits for up to 39 weeks AND you are possibly eligible for an additional $600/wk until July 31, 2020.

 

Are you Self-Employed, a Contract Worker or Someone Without Significant Wages?
CARES provides assistance for Non-Traditional Applicants. Apply for benefits at ui.texasworkforce.org.

 

Already Applied for Benefits or Exhausted Your Unemployment Insurance? We will contact you. You do not need to follow up with us. And once you apply you will not need to take any additional steps to apply for PUA or other additional benefits. Once you submit your application we will automatically review if for any additional benefits you may be eligible for.

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COVID-19 Information Update – Layoffs and Unemployment

Important Information for our Customers Concerning Layoffs and Unemployment

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By WEBSITE ADMIN

Below, you will find some important documents for employers and job seekers who have been affected by the effects of the coronavirus pandemic. If you are an employer notifying us of a layoff, please click HERE to contact a Business Services representative.

 

 Thank you for your patience as we continue to provide services during this unique challinging time.

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